refund policy
We have a 30-day return policy, which means you have 30 days after receiving the goods to return them.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at [insert business email] .
If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at [insert business email] at any time .
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate and correct the issue.
Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom items (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
exchange
The quickest way to ensure you get what you want is to return the item you already have. Once the return is accepted, make a separate purchase for the new item.
European Union 14 days cancellation period
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition in which you received it: unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
refund
We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If so, your refund will be automatically applied to your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since we authorized your return, please contact us at [insert business email].
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at [insert business email] .
If your return is accepted, we will provide you with a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at [insert business email] at any time .
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate and correct the issue.
Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom items (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
exchange
The quickest way to ensure you get what you want is to return the item you already have. Once the return is accepted, make a separate purchase for the new item.
European Union 14 days cancellation period
If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition in which you received it: unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
refund
We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If so, your refund will be automatically applied to your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since we authorized your return, please contact us at [insert business email].