Data protection
This Privacy Policy describes how [Shop Name.com] (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
CONTACT
If after reviewing this policy you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at [insert your business email]
COLLECTION OF PERSONAL DATA
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information listed below) as "Personal Information." Please see the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection : To load the website correctly for you and to perform analytics on website usage in order to optimize our website.
Source of Collection : Collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.
Disclosure for business purposes : Sharing with our processor Shopify
Personal information collected: Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.
Order information
Purpose of collection : to provide you with products or services to fulfill our contract, to process your payment information, arrange shipping and send you invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud and, when consistent with the preferences you have communicated to us, to send you information or advertising about our products or services.
Source of data collection : collected by you.
Disclosure for business purposes: Sharing with our processor Shopify.
Personal information collected : name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).
Customer support information
Purpose of collection:
Source of data:
Disclosure for a business purpose:
Purpose of collection : To provide customer support.
Source of data collection : collected by you
Minors
The Site is not intended for use by anyone under a certain age. We do not knowingly collect Personal Information from children. If you are a parent or guardian who believes that your child has provided us with Personal Information, please contact us at the address above to request deletion.
SHARING PERSONAL INFORMATION
We share your personal information with service providers so that we can deliver our services and perform our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your personal information to send you targeted advertisements or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal data
here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the site, your purchases and your interaction with our ads on other sites with our advertising partners. Some of this information will be collected and shared directly with our advertising partners, including in some cases through the use of cookies or other similar technologies (which you may opt-in to depending on your location).
We use Shopify Audiences to show ads on other websites of our advertising partners to shoppers who have purchased from other Shopify merchants and may also be interested in what we have to offer. We also share information about your use of the website, your purchases, and the email address associated with your purchases with Shopify Audiences, which other Shopify merchants can use to make offers to you that may be of interest to you.
For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info/.
USE OF PERSONAL INFORMATION
We use your personal information to provide our services to you. This includes: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services and offers.
LEGAL BASIS
If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR") based on the following legal bases:
your consent ;
The performance of the contract between you and the Website;
Compliance with our legal obligations;
To protect your vital interests;
To carry out a task carried out in the public interest;
For our legitimate interests which do not override your fundamental rights and freedoms.
STORAGE
If you place an order through the Site, we will retain your personal information for our records until you ask us to delete that information. For more information about your right to deletion, see the "Your Rights" section below.
AUTOMATIC DECISION MAKING
If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making produces legal effects concerning you or otherwise significantly affects you.
We [DO NOT/MAY NOT] carry out any fully automated decision-making that has a legal or otherwise significant effect on the use of Customer Data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant impact on you.
Services that contain elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeatedly failed transactions. This blacklist remains in place for a small number of hours.
Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist remains in place for a small number of days.
SALE OF PERSONAL INFORMATION
Our website sells personal information as defined in the California Consumer Privacy Act of 2018 ("CCPA").
Categories of information sold;
IF YOU USE SHOPIFY AUDIENCES: Information about your use of the website, your purchases, and the email address associated with your purchase
Instructions on how to opt out of sales;
whether your company sells information of minors (under 16 years of age) and whether you obtain appropriate consent;
if you offer a financial incentive for selling information, state what the incentive is].
YOUR RIGHTS
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise any of these rights, please contact us using the contact information above.
Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR
White paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we maintain about you (also known as the "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us using the contact information provided above.
If you would like to designate an agent to submit these requests on your behalf, please contact us at the address above.
COOKIES
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, social media or content cookies. Cookies improve your browsing experience by enabling the website to remember your actions and preferences (such as logging in and region selection). This means that you do not have to re-enter this information each time you return to the site or move from one page to another. Cookies also provide information about how visitors use the site, for example whether they are visiting for the first time or if they are frequent visitors.
We use the following cookies to optimize your experience on our website and to provide our services.
[Check this list for Shopify's current cookie list on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies that are necessary for the functioning of the shop
Surname |
Function |
Duration |
_away |
Used in connection with access to admin. |
2y |
_secure_session_id |
Used in connection with navigation through a storefront. |
24 hours |
_shopify_country |
Used in connection with checkout. |
session |
_shopify_m |
Used to manage customer privacy settings. |
1y |
_shopify_tm |
Used to manage customer privacy settings. |
30 min |
_shopify_tw |
Used to manage customer privacy settings. |
2w |
_storefront_u |
Used to facilitate updating customer account information. |
1min |
_tracking_consent |
Tracking preferences. |
1y |
c |
Used in connection with checkout. |
1y |
cart |
Used in connection with shopping cart. |
2w |
cart_currency |
Used in connection with shopping cart. |
2w |
cart_sig |
Used in connection with checkout. |
2w |
cart_ts |
Used in connection with checkout. |
2w |
cart_ver |
Used in connection with shopping cart. |
2w |
check out |
Used in connection with checkout. |
4w |
checkout_token |
Used in connection with checkout. |
1y |
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30 min |
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
keep_alive |
Used in connection with buyer localization. |
2w |
master_device_id |
Used in connection with merchant login. |
2y |
previous_step |
Used in connection with checkout. |
1y |
remember_me |
Used in connection with checkout. |
1y |
secure_customer_sig |
Used in connection with customer login. |
20y |
shopify_pay |
Used in connection with checkout. |
1y |
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
storefront_digest |
Used in connection with customer login. |
2y |
tracked_start_checkout |
Used in connection with checkout. |
1y |
checkout_one_experiment |
Used in connection with checkout. |
session |
Reporting and Analytics
Surname |
Function |
Duration |
_landing_page |
Track landing pages. |
2w |
_orig_referrer |
Track landing pages. |
2w |
_s |
Shopify analytics. |
30 min |
_shopify_d |
Shopify analytics. |
session |
_shopify_s |
Shopify analytics. |
30 min |
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30 min |
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30 min |
_shopify_y |
Shopify analytics. |
1y |
_y |
Shopify analytics. |
1y |
_shopify_evids |
Shopify analytics. |
session |
_shopify_ga |
Shopify and Google Analytics. |
session |
How long a cookie stays on your computer or mobile device depends on whether it is a "persistent" or a "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent, expiring between 30 minutes and two years after they are downloaded to your device.
You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may impact your experience and parts of our website may not be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in the "Tools" or "Preferences" menu of your browser. For more information on how to change your browser settings or how to block, manage or filter cookies, please consult your browser's Help file or visit websites such as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent information from being shared with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
DO NOT TRACK
Please note that there is no uniform understanding in the industry about how to respond to "Do Not Track" signals, and we do not alter our data collection and use practices when we receive such a signal from your browser.
CHANGES
We reserve the right to update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
COMPLAINTS
If you wish to make a complaint, please contact us by email or post using the details provided under "Contact Us".